Shipping, assembly, packaging
Note on delivery times
Due to the current situation, delivery times for certain items may be longer than normal. Please check the parts list for your desired piece of furniture under "Description" to see whether there is a longer delivery time.
Delivery area
The delivery of our items with or without an additional chargeable assembly/2-man home delivery service option takes place within Switzerland. For the other countries listed (currently BEL, DNK, GBR, ITA, LUX, NLD, AUT) only unassembled shipping by courier is currently possible. Please note that an EORI number is required when shipping to companies outside the EU. You can find here further information about this.
Standard shipping Switzerland & Liechtenstein
We deliver standard products (unassembled products that are ordered directly in the online shop) to the delivery address specified by the customer within three working days after receipt of payment. Depending on the shipping method, if the first delivery is unsuccessful (for example because the recipient is away), a second delivery or collection at a nearby parcel shop is possible. For furniture <= 80 kg, delivery is usually by courier, divided into packages of 30 kg each, for furniture > 80 kg by a freight forwarder to the curb.
Standard shipping abroad
We deliver standard products (unassembled products that are ordered directly in the online shop) to the delivery address specified by the customer within five working days after receipt of payment. Delivery is normally carried out by courier, divided into parcels of a maximum of 40 kg. Depending on the shipping method, if the first delivery is unsuccessful (for example because the recipient is away), a second delivery or collection at a nearby parcel shop is possible. Please note: Sales tax to the extent of your country is collected directly upon import and charged directly to you. Additional import fee of CHF 10.- (up to a goods value of CHF 2632.-), above this 0.38% of the goods value (for shipping via GLS), or EUR 25.- (or 3.3% of sales tax, if the amount is higher) for shipping via TNT . Delivery takes place to the curb.
Free delivery within Switzerland
Unassembled deliveries within Switzerland are free of charge.
For an order volume of less than CHF 65.-, the small quantity surcharge is CHF 10.80.
Free delivery abroad from CHF 999.-.
Unassembled deliveries to possible EU countries are free of charge for orders over CHF 999.
For an order volume of less than CHF 999.- the shipping costs are CHF 49.50.
Below CHF 65.- plus a small quantity surcharge of CHF 10.80.
Pickup
Alternatively, you can pick up your purchase in Dielsdorf at no additional cost.
Assembly
The furniture is - unless otherwise stated or selected - unassembled.
Information and instructions for self-assembly can be found at support.system4.ch.
Showroom/promotion furniture
Since showroom/promotion furniture is already assembled and/or heavily discounted, you can pick it up directly in Dielsdorf (ZH) or, depending on suitability, have it delivered to you for a fee.
Home delivery with assembly
The requirements for chargeable delivery with assembly at the place of use are defined as follows:
- The route to the destination must be freely accessible. For example, entrances, stairwells and corridors must not be blocked or blocked.
- It must be possible to move across floors without technical aids.
The costs for this are (including VAT):
- Goods value up to CHF 3000 => CHF 99.- + 16% of the non-discounted value of the goods
- Value of goods CHF 3000 to 7250 => CHF 639.-
- Goods value over 7250 => 10% of the non-discounted value of the goods
The delivery time including assembly is usually two weeks and depends on the workload of the fitters.
Cost calculation for dismantling / moving