FAQ – Frequently Asked Questions
Quick answers to what you really want to know
Here you will find concise answers to the most important questions about our services at SYSTEM4. If you can't find the information you are looking for, our team will be happy to assist you personally at any time.
FAQ
SYSTEM4 opening hours
You can reach us by phone:
Monday - Friday from 09:00 - 12:00 and 13:00 - 17:00
Our showroom has the same opening hours.
The flagship-store is open as follows:
Tuesday - Friday from 11:00 - 18:00
Saturday from 11:00 - 16:00
Consultations or collections outside opening hours by appointment.
How high is the quantity discount?
From a purchase value of CHF 1,500, you will receive a 5% quantity discount.
From a purchase value of CHF 5,000, you will receive a 10% quantity discount.
If you are planning to purchase several pieces of SYSTEM4 furniture for your interior, you will receive a personalised discount.
Our sales team is available for you by phone at +41 44 854 94 94 or by email at info@system4.ch
What are SYSTEM4's delivery times?
As a rule, delivery takes 3-6 working days.
In the case of delivery with assembly, the delivery dates are agreed directly with the customer by our assembly partner.
How do you assemble SYSTEM4 furniture? Is there an assembly service?
You can find all assembly instructions HERE
Alternatively, you can also book our assembly service.
- Goods value up to CHF 3,000: CHF 99 + 16% of the undiscounted value of the goods
- Goods value CHF 3,000 to 7,250: CHF 639.-
- Goods value over 7,250: 10% of the undiscounted value of the goods
What is the load capacity of SYSTEM4 furniture?
Sheets can be loaded with a maximum of 50 kg. Please note that the trays with a width of 75 cm must be attached to the crossbars with all four screws.
The drawers (standard) can be loaded with a maximum of 35 kg. The drawers with self-closing mechanism (Profi) can bear a maximum load of 50 kg.
Castors can be loaded with 25 kg. For example, if a piece of furniture has four castors, it can be loaded with a maximum of 100 kg (furniture weight + contents).
Can wardrobes be modularised with SYSTEM4?
With SYSTEM4, you can also design wardrobes. Our online configurator covers all the necessary elements.
If you do not find what you are looking for, please simply send us your ideas by email to info@system4.ch – ideally in the form of a drawing or a photo – so that we can provide you with an offer.
Can the colours also be ordered as samples?
The colours can also be ordered as samples. These will be sent to you by e-mail on request. You can also find colour samples in our flagship store and showroom.
Can SYSTEM4 be built around corners?
Yes, SYSTEM4 can also be installed around a corner – this can be done directly in the configurator. For more complex requirements, our experts will be happy to take care of the planning. Simply email us your ideas at info@system4.ch – ideally in the form of a sketch or a photo – so that we can provide you with a quote.
Is it possible to create a cable opening?
If you would like to route cables through the back of your SYSTEM4 furniture, you can replace the full back panel with two smaller panels, arranged either horizontally or vertically. This creates a gap approximately the diameter of a tube, allowing cables to pass through easily.
Do SYSTEM4 colours have RAL or NCS equivalents?
| Colour name | Colour code | RAL / NCS | similar HEX | |
| Midnight Black | 10 | RAL 9005 | #2f3234 | |
| White | 20 | RAL 9010 | #f9f9fb | |
| Anthracite | 41 | RAL 7011 | #52595d | |
| Silver | 40 | RAL 7001 | #949699 | |
| Taupe | 90 | NCS S-4005-Y50R | #a59c94 | |
| Silk Gray | 42 | RAL 7044 | #b7b3a8 | |
| Summer Yellow | 60 | RAL 1023 | #f5cb00 | |
| Orange | 80 | RAL 2004 | #f65400 | |
| Ruby Red | 32 | NCS S-2750-R | #941e32 | |
| Leaf Green | 71 | NCS S-5010-B90G | #5c6d61 | |
| Blueberry Blue | 51 | NCS S-6030-R90B | #425267 | |
| Sunset Yellow | 65 | NCS S-1050-Y40R | #eb9c52 | |
| Pale Brown | 85 | NCS S-6010-Y70R | #755847 | |
| Apple Green | 70 | RAL 6018 | #2ba13c | |
| Chrome | 01 | |||
| Dark Pink | 35 | NCS S-1040-R30B | #faaac3 | |
| Rose Pink | 34 | NCS S-1020-R30B | #Fad5df | |
Can you write on a folded-out flap door?
Auf einer ausgeklappten Klapptüre können leichtere Gegenstände abgestellt werden. Da sie bei Zusatzbelastung etwas nachgibt, ist sie nur bedingt dafür geeignet um darauf zu schreiben.
What heights and depths are available with SYSTEM4?
Widths (at standard depth)
The standard widths of SYSTEM4 are 37.5 cm (center of tube to center of tube) and 75 cm respectively.
Open compartments are also available in a width of 18.75 cm.
Heights (at standard depth)
The standard height of SYSTEM4 is 37.5 cm (tubes).
Drawers and open compartments are also available in a height of 18.75 cm (tubes).
Open shelving units are also available in heights of 75 cm and 18.75 cm (tubes).
Depths (at standard height)
The standard depth of SYSTEM4 is 37.5 cm (center of tube to center of tube), or 39.5 cm (edge to edge).
Office pedestals are also available in depths of 77.2 cm and 60 cm.
Open shelving units (with shelves and side panels only) are also available in a depth of 20.8 cm.
Open shelving units (with shelves and side panels only) in white are additionally available in a depth of 27 cm.
Open shelving units (with glass shelves in clear or black glass only) are also available in a depth of 51.5 cm.
Tabletop sizes
Tabletops are available (depending on the material) in the following sizes
- 80 x 80 cm
- 120 x 80 cm
- 140 x 80 cm
- 160 x 80 cm
- 180 x 80 cm
- 200 x 80 cm
- 200 x 100 cm
For drawers, do you need side panels as well as the mounting sides or central mounting panels?
Yes, counter plates are required if the accessory is used as a freestanding element or if there is an open compartment on both the left and right sides. Otherwise, an additional mounting side panel is attached. There are no intermediate panels in the SYSTEM4 range.